Is Rockauto Legit? Complete Guide

Rockauto, the online auto parts retailer, has gained immense popularity among car enthusiasts and DIY mechanics. With its extensive inventory and competitive prices, it has become a go-to destination for many who seek affordable automotive parts. Some sceptics question the legitimacy of Rockauto’s operations. Are the parts genuine? Is customer service reliable?

We will delve into these concerns to determine whether is Rockauto legit or just another dubious online platform. So, if you’re contemplating purchasing from Rockauto but are unsure about its authenticity, keep reading to find out all you need to know before making your decision.

Who Is RockAuto Owned By?

RockAuto is owned by the Taylor family, specifically brothers Tom and Jim Taylor. They founded the company in 1999 and have since established their headquarters in Madison, Wisconsin. RockAuto specialises in shipping automotive parts and accessories to customers in the United States, Canada, and Europe.

The Taylor brothers’ ownership has allowed RockAuto to grow into a successful business. Their dedication to providing quality parts at affordable prices has made them a trusted name in the industry. With their headquarters in Madison, they can efficiently serve customers across different regions. RockAuto continues to thrive as a go-to destination for automotive enthusiasts seeking reliable parts and accessories as it commits to customer satisfaction.

How RockAuto Works?

It is an online auto parts retailer that has been in operation since 1999. The company offers a wide range of automotive parts and accessories for various makes and models of vehicles. The process of purchasing from RockAuto is similar to shopping on Amazon. You can search for the specific part you need by entering your vehicle’s make, model, and year. Once you find the desired part, add it to your virtual shopping cart and proceed to the checkout.

You must provide your shipping address and payment information at the checkout stage. RockAuto offers various shipping options, allowing you to choose the one that suits your needs. After completing the purchase, RockAuto will process your order and ship the parts to your specified address. Their website also provides detailed product descriptions, customer reviews, and a helpful return policy if any issues arise with your purchase. RockAuto simplifies buying auto parts online by offering a user-friendly platform and a wide selection of products at competitive prices.

Are RockAuto Parts Good?

Yes, RockAuto parts are generally of good quality. They have been in business for over 20 years and have built a strong reputation for providing reliable, high-quality parts.

They are considered good because they offer a comprehensive selection of products. Whether you need parts for your engine, brakes, suspension, or any other vehicle component, you will find them on their website. RockAuto sources its products from reputable manufacturers, ensuring customers receive genuine and reliable parts.

RockAuto has a user-friendly website that makes searching for specific parts and comparing prices easy. They also provide detailed product descriptions and customer reviews, which can help potential buyers make informed decisions. There may be occasional issues with certain orders or specific products, but most customers have had positive experiences with RockAuto and are satisfied with the quality of their parts.

Does RockAuto Sell Faulty Parts?

Like any other retailer, there is always a possibility of receiving a faulty part, but it is important to note that RockAuto does not intentionally sell defective parts. They source their products from reputable manufacturers and suppliers, and they have built a reputation for providing quality parts at competitive prices.

In the unfortunate event that you receive a faulty part from RockAuto, their warranty policy ensures that you can get a replacement for the defective part. Some may find it inconvenient that only replacements are offered and not refunds. This is quite common in the auto parts industry. Replacements allow customers to quickly get back on the road without having to go through the hassle of returning the faulty part and waiting for a refund.

It’s worth mentioning that RockAuto has millions of satisfied customers who have successfully used their products without any issues. It is always advisable to thoroughly inspect and test the received part before installation to ensure its functionality. Any problem you encounter, RockAuto has customer support available to assist you in resolving any issues or concerns.

Why Are RockAuto Parts So Cheap?

There are a few reasons why RockAuto parts are cheaper than other retailers.

• They operate as an online-only retailer, which allows them to reduce costs associated with maintaining physical stores. This reduction in overhead expenses enables them to offer lower product prices.
• RockAuto has a vast network of suppliers and manufacturers from around the world. By sourcing their parts directly from these suppliers, they eliminate the need for intermediaries and can negotiate better deals on bulk purchases. This direct-to-consumer model helps keep their prices competitive.
• They sell aftermarket parts rather than original equipment manufacturer (OEM) parts. While OEM parts are typically more expensive due to brand recognition and quality assurance, aftermarket parts offer a more affordable alternative without compromising functionality or performance. Therefore, RockAuto can offer customers cost-effective options for their automotive needs by specialising in aftermarket parts.

How Long Does It Take For RockAuto To Deliver?

There are no delays noted in the part listing. Orders will be shipped within one business day. It’s important to note that the delivery time may also depend on your location and your chosen shipping method.

On standard shipping, it typically takes around 3-7 business days for your order to arrive. Expedited shipping options like overnight or two-day delivery can significantly reduce the delivery time. Keep in mind that if there are any delays due to unforeseen circumstances or high demand, the estimated delivery time may be slightly extended.

RockAuto strives to provide efficient and timely deliveries. To get a more accurate estimate of how long it will take for your specific order to be delivered, I would recommend checking the estimated delivery date provided during the checkout process or contacting RockAuto’s customer service for further assistance.

Is RockAuto An Authorized Dealer?

RockAuto is an authorized dealer for well-known brands such as General Motors, Ford, Chrysler, and Toyota. This information can be found on their website, which clearly states that they have direct relationships with these manufacturers. Being an authorised dealer means that RockAuto has the official authorisation to sell products from these brands and guarantees the authenticity and quality of their parts.

RockAuto’s status as an authorised dealer is further reinforced by the fact that they have operated for over two decades and established a strong reputation in the automotive industry. They have built trust among customers who rely on them for sourcing genuine parts at competitive prices. So, if you want to purchase parts from any of the mentioned brands, you can confidently consider RockAuto, as it is a reliable authorised dealer.

Final Words For Is RockAuto Legit:

RockAuto has proven to be a trustworthy and reliable source for purchasing auto parts. With its extensive inventory, competitive prices, and user-friendly website, it is clear is RockAuto legit. The company’s commitment to customer satisfaction is evident through its responsive customer service and hassle-free return policy. RockAuto provides an excellent platform for finding the right parts at the right price, whether you are a professional mechanic or a do-it-yourself enthusiast. You will be able to drive your RockAuto as earlier. So, don’t hesitate to give them a try for all your automotive needs.

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